Frequently Asked Questions

If your student is graduating, transferring to another school system, or starting homeschooling? Before your student graduates or leaves the school system, they should:

• Transfer important WCPS Google files to a personal account using Google Takeout, as the students' WCPS Google account will be deactivated once they leave the school system
• Return their WCPS-issued Chromebook and charger to their school or the front desk of the WCPS Center for Education Service located at 10435 Downsville Pike, Hagerstown, MD 21740

Thank you for your cooperation, and best of luck with your next steps!

Please bring the device during business hours to the front visitor desk of the WCPS Center for Education Services:

WCPS Center of Education Services
10435 Downsville Pike 
Hagerstown, MD 21740

Students may use personally-owned devices within schools as outlined in WCPS regulation ​Use of Personally-Owned, Electronic Devices.

A variety of common self-help resources can be found on this website. If you or your student needs assistance with device usage or other technical issues, please contact your student's teacher, Library Media Specialist (LMS), or school administrator.

Please contact your student's Library Media Specialist (LMS) to get help with their password.

There is no cost for students to receive and/or use WCPS-issued device. However, charges may be assessed for devices that are damaged or lost/stolen while in a student’s care and/or as the result of neglect on the part of the student. See Student Devices for more details.

​Should your student's WCPS-issued device become damaged, the student or parent should contact the teacher, Library Media Specialist (LMS), or school administrator. See Student Devices for more details. 

Should a student's WCPS-issued device become lost or stolen, the parent/guardian should report the incident to their student’s school as soon as possible.  

Be ready to include details such as:

• Date and time of incident
• Last known location of the device
• Copy of a police report, if applicable. 

See Student Devices for more details. 

Yes, you can purchase a charger anytime. However to protect your student's Chromebook, only use WCPS-provided chargers, as third-party chargers may damage the device. To purchase an approved charger from WCPS, please click the button below.

Buy an approved charger on MySchoolBucks

WCPS partners with a third-party insurance provider, Securranty, to provide optional student device insurance. This insurance helps cover costs associated from accidental damage and loss of your student's device.​​

Insurance must purchased each school year and prior to any incident that occurs. WCPS will continue to handle the device repair/replacement process, while Securranty will cover all the costs. 

​Get peace of mind and avoid unexpected repair costs – purchase Device Insurance!

If you have questions or concerns regarding a device repair/replacement invoice you have received, please contact your child’s school administrator. 

To pay your student's device repair/replacement invoice, choose one of these convenient methods:

• MySchoolBucks: Use the link provided on the invoice

• Check: Make payable to WCPS and send with the invoice to your student's school

• Cash: Send with the invoice to your student's school