Support

1. Plug your Chromebook in
2. Remember - you should plug your Chromebook in daily at home!

1. If your Chromebook is "stuck" or frozen, try powering it off by holding in the Power button.  This may take 10-15 seconds before it powers off. 
2. Turn it back on and see if it is working.
3. Remember - you should power your Chromebook off at least once a week!

1. ​Turn off your Chromebook.​
2. Press and hold Refresh button, which is above the number 4 on the keyboard. 
3. Then tap Power button once.
4. When your Chromebook starts up, release the Refresh button.
5. Log in as usual.

1. Turn on your Chromebook.
2. Make sure your Chromebook is connected to Wi-Fi.
3. At the bottom right, select the time.
4. Select Settings.
5. At the bottom of the left panel, select About Chrome OS.
6. Under "Google Chrome OS," you'll find which version of the Chrome operating system your Chromebook uses.
7. Select Check for updates.
8. If there are updates that are needed, keep the Chromebook open until they have completed. You will then be prompted to restart the device.

1. On the Chromebook, open Google Chrome. 
2. At the end of the URL bar, click the Gopher icon. ​​

​    3.  Click Clear Cache.
    4.  Close and reopen Google Chrome. The cache should show as clear. 

If you notice during your online experience that a page is not loading, check the cookies icon to determine if cookies are being blocked. 

If cookies are being blocked, you can change the setting from "Continue Blocking Cookies" to "Always Allow Cookies." 

​​WCPS Chromebooks will automatically join the Wi-Fi at WCPS locations.  Chromebooks can also connect to other non-WCPS wireless networks.  

1. Turn on the Chromebook. On the Network not available window, click on the Select a network drop down menu and click on the name of the desired network.
    
2. On the Join Wi-Fi network window confirm the desired network's name is listed under SSID. The Chromebook will automatically list a security type under the Security heading. Type the password for the network under the Password heading and press Connect in the lower right corner. Upon successful password entry, the Chromebook will connect to the Wi-Fi network 
   ​Warning: Joining unsecured Wi-Fi networks, or networks without passwords, may allow attackers to intercept your private information
3. Continue to login by pressing NEXT

Forgetting a Wi-Fi network deletes it from the device.

1. Click on the Status Area in the bottom right corner of the screen.  The time, battery status, and Wi-Fi strength are displayed in this area. In the pop-up window click on the  gear icon on the bottom left portion of the window, above the date
    
2. In the Settings menu, click on the first option, Wi-Fi
    
3. ​In the list of Known networks, click on the network you wish to delete
    
4. ​Click Forget and close the window by clicking on the X in the top right corner

​Unsecured public Wi-Fi networks may allow attackers to intercept your private information. To protect yourself learn how to identify if a public network is secure. Additionally, when using a public wi-fi network only send your private information using sites that are fully encrypted, and avoid using mobile apps that require personal or financial information. 

Learn more about how to stay safe when using public wi-fi networks on the Federal Trade Commission's website.

The Google Waffle, a.k.a. Google Apps Launcher, is an extension created for users to quickly open up Google Apps and websites in a new browser tab from any page.  It is located in the upper right-hand corner of the screen and looks like a waffle icon.

• Click on the waffle icon once. A list of digital application shortcuts with corresponding icons will appear. 
• To scroll through the list, use the scroll bar located on the right side.
• Once you find the application you would like to use, click once on the icon.

Note: You may need to sign into the application with Google single sign-on or some other method depending upon the application. 

Connect or Plug in the Charger

1. Check the USB-C port on the unit and USB-C connector of the charger. If either component appears to be damaged, please stop using the product and contact your teacher or library media specialist (LMS) for support
2. Use your index finger and thumb to hold both sides of the USB-C cable and insert the cable into the USB-C port.  Make sure to insert the charger straight in and not at an angle (as shown in the image below).

Disconnect or Unplug/Pull out the Charger

1. Use your index finger and thumb to hold both sides of the USB-C cable head where it connects to the computer.
2. Gently pull straight out horizontally to unplug the cable from USB-C port (as shown in the image below).

Things to avoid when connecting (plug in) or disconnecting (unplug/pull out) your charger

1. Don't plug in or pull out the USB-C connector in any direction (upward, downward, left, right, or forward) other than straight out horizontally
2. Don't insert or remove a USB-C connector with excessive force
3. Don't wiggle the connector or the cable while plugged into the port
4. Don't pull or tug on the USB-C cable when plugged into the port

Please contact your student's Library Media Specialist (LMS) to get help with their password.